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At Agua Fresca Coffee, customer satisfaction is important to us. If you’re not happy with your purchase, we’re here to help.

Returns & Exchanges

• Please contact us within 14 days of receiving your order to request a return or exchange.

• Items must be unopened, unused, and in their original condition to be eligible.

• Because coffee is a perishable product, we cannot accept returns on opened bags, partially used items, or products damaged due to improper storage after delivery.

Refunds

• Refunds are issued once we receive and inspect the returned item.

• If approved, a refund will be credited back to your original method of payment within 5–7 business days.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or damaged upon arrival).

• Original shipping charges are non-refundable.

Exchanges

• If you would like to exchange an item, we will ship the replacement after the original item has been returned and inspected.

Non-Returnable Items

• Gift cards and promotional items are non-refundable.

How to Start a Return

To begin a return, please email us at info@aguafrescacoffee.com with your order number and details of the issue.